FAQ
1. WHAT PRODUCTS DOES KYLIE BRAIDS & BEAUTY OFFER?
Kylie Braids & Beauty offers thoughtfully selected skincare and beauty essentials for simple daily routines.
Our current collection includes facial essences, hydrating serums, targeted treatments, lightweight face creams, peptide gel-creams, and rich moisturizers.
2. WHERE DO YOU SHIP?
We ship to addresses within the contiguous 48 United States.
We currently do not ship internationally or to Alaska, Hawaii, or U.S. territories.
3. HOW MUCH DOES SHIPPING COST?
Free Standard Shipping: $0.00
There is no minimum order amount required for free standard shipping unless a different condition is clearly displayed before checkout.
4. DO YOU CHARGE PRODUCT TAX?
Product Tax Currently Charged: $0.00
If tax collection becomes required by applicable law, the applicable amount will be clearly displayed before payment is completed.
5. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1–2 business days after payment authorization.
Orders placed on Saturdays, Sundays, or U.S. federal holidays begin processing on the next business day.
6. HOW LONG DOES DELIVERY TAKE?
Order Processing: 1–2 business days
Carrier Transit Time: 3–7 business days
Estimated Total Delivery Time: 4–9 business days
Business days are Monday through Friday and exclude Saturdays, Sundays, and U.S. federal holidays.
Delivery dates are estimates and may be affected by severe weather, carrier delays, high-volume periods, service disruptions, or incorrect shipping information.
7. WHICH SHIPPING CARRIERS DO YOU USE?
Orders may be shipped through USPS, DHL, UPS, or FedEx.
The carrier used for an individual order depends on the destination, package, and available service.
8. HOW CAN I TRACK MY ORDER?
When tracking is available, you will receive a shipment confirmation containing your tracking information.
Tracking activity may take 24–48 hours after shipment to appear in the carrier’s system.
If tracking has not updated after 48 hours, contact info@KylieBraidsBeauty.com with your order number and tracking number.
9. CAN I CHANGE MY SHIPPING ADDRESS?
Contact info@KylieBraidsBeauty.com within 24 hours after placing your order to request an address correction.
Address changes are not guaranteed after order processing or shipment has started.
Customers are responsible for providing a complete and accurate shipping address.
10. CAN I CHANGE OR CANCEL MY ORDER?
Contact info@KylieBraidsBeauty.com within 24 hours after placing your order to request a change or cancellation.
We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed after processing or shipment has started.
11. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Damage, a quality issue, or an incorrect item must be reported within 3 days after delivery.
Email info@KylieBraidsBeauty.com and include your full name, order number, a description of the issue, and clear photographs of the product, packaging, and shipping label.
If the claim is confirmed, Kylie Braids & Beauty will provide return instructions and pay the approved return-shipping cost.
12. WHAT IS YOUR RETURN WINDOW?
Eligible products may be returned within 30 days after delivery.
Return requests submitted after 30 days may not be accepted unless required by applicable law.
13. WHAT CONDITIONS MUST A RETURN MEET?
For a change-of-mind return, the product must be unused, unopened, undamaged, and in its original condition and packaging.
Proof of purchase is required.
For hygiene and safety reasons, opened or used cosmetics, skincare, haircare, and personal-care products are not eligible for change-of-mind returns.
This restriction does not apply to a confirmed damaged, defective, quality-issue, or incorrect-item claim.
14. HOW DO I REQUEST A RETURN?
Email info@KylieBraidsBeauty.com before sending a product back.
Include your full name, order number, the product being returned, the reason for the return, and photographs when reporting a product issue.
Do not return a product before receiving return authorization and instructions from Kylie Braids & Beauty.
15. WHO PAYS FOR RETURN SHIPPING?
Customers are responsible for return-shipping costs for eligible change-of-mind returns.
Kylie Braids & Beauty pays the approved return-shipping cost for a confirmed damaged, defective, quality-issue, or incorrect-item claim.
16. WHERE SHOULD I SEND MY RETURN?
Approved returns must be sent to:
Kylie Braids & Beauty
Return Address: 1023 COLLEGE DR TEXARKANA, TX 75503
Do not send a product to the return address before receiving return authorization and instructions.
17. DO YOU CHARGE A RESTOCKING FEE?
Restocking Fee: $0.00
Kylie Braids & Beauty does not charge a restocking fee for approved returns.
18. DO YOU PROVIDE EXCHANGES?
Kylie Braids & Beauty does not provide direct exchanges.
If you need a different product, return the eligible original product for a refund and place a new order separately.
19. WHEN WILL I RECEIVE MY REFUND?
After a return is inspected and approved, the refund will be initiated to the original payment method within 5 business days.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
20. WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay.
The payment methods available for an individual order are displayed at checkout.
21. IS MY PAYMENT INFORMATION SECURE?
Payments are processed through authorized third-party payment providers using security measures intended to protect payment information.
Kylie Braids & Beauty generally does not directly store complete payment-card numbers.
22. HOW SHOULD I CHOOSE BETWEEN THE SKINCARE PRODUCTS?
Start by identifying the purpose and texture you prefer.
Facial essences and hyaluronic acid serums can add lightweight hydration. A lactic acid serum is a targeted treatment for uneven-looking texture. Moisturizers are available in lightweight squalane cream, peptide gel-cream, and richer dewy textures.
Review the complete product description, ingredients, directions, and warnings before purchasing or using a product.
23. HOW SHOULD I INTRODUCE A NEW SKINCARE PRODUCT?
Introduce one product at a time and follow the directions displayed on the product page and product label.
Perform a patch test when appropriate. Stop using a product if irritation or an adverse reaction occurs.
Customers with allergies, sensitivities, medical conditions, or concerns should consult a qualified healthcare professional before using a product.
24. HOW CAN I CONTACT CUSTOMER SERVICE?
Kylie Braids & Beauty
Website: https://KylieBraidsBeauty.com
Email: info@KylieBraidsBeauty.com
Phone: 【--】
Business Address: 1023 COLLEGE DR TEXARKANA, TX 75503
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
Messages received outside customer-service hours will be reviewed during the next available business period.