Refund policy
1. RETURN WINDOW
Eligible products may be returned within 30 days after delivery.
Return requests submitted after 30 days may not be accepted unless required by applicable law.
2. HOW TO REQUEST A RETURN
Before returning a product, email info@KylieBraidsBeauty.com and provide your full name, order number, the product being returned, the reason for the return, and clear photographs when reporting a product issue.
Do not return a product before receiving return authorization and instructions.
3. RETURN CONDITIONS
For a change-of-mind return, the product must be unused, unopened, undamaged, and in its original condition and packaging.
Proof of purchase is required.
For hygiene and safety reasons, opened or used cosmetics, skincare, haircare, and personal-care products are not eligible for change-of-mind returns.
This restriction does not apply to confirmed damaged, defective, quality-issue, or incorrect-item claims.
4. DAMAGED, DEFECTIVE, QUALITY-ISSUE, OR INCORRECT ITEMS
Contact info@KylieBraidsBeauty.com within 3 days after delivery.
Include your order number and clear photographs of the product, packaging, shipping label, and reported issue.
If the claim is confirmed, Kylie Braids & Beauty will provide return instructions and pay the approved return-shipping cost.
5. CHANGE-OF-MIND RETURNS
Customers are responsible for return-shipping costs when returning an eligible product because of preference, ordering the wrong item, or changing their mind.
We recommend using a trackable shipping service. Kylie Braids & Beauty is not responsible for a customer return lost before reaching the approved return address.
6. RETURN ADDRESS
Approved returns must be sent to:
Kylie Braids & Beauty
Return Address: 1023 COLLEGE DR TEXARKANA, TX 75503
Do not send a return without authorization.
7. RESTOCKING FEE
Restocking Fee: $0.00
We do not charge a restocking fee for approved returns.
8. RETURN INSPECTION
Returned products are inspected after arrival.
We will notify you whether the return has been approved or rejected. Products that do not meet the disclosed return requirements may be rejected, except where applicable law requires otherwise.
9. REFUNDS
After a return is approved, the refund will be initiated to the original payment method within 5 business days.
Banks, card issuers, and payment providers may require additional time to post the refund.
10. LATE OR MISSING REFUNDS
If an approved refund has not appeared, check your bank account and contact your card issuer or payment provider.
If the refund still cannot be located after the financial institution’s processing period, contact info@KylieBraidsBeauty.com.
11. EXCHANGES
Kylie Braids & Beauty does not provide direct exchanges.
To obtain a different product, return the eligible original product for a refund and place a new order.
12. ORDER CANCELLATIONS
Contact info@KylieBraidsBeauty.com within 24 hours after placing an order to request a cancellation.
Cancellation is not guaranteed after processing or shipment has started. If an order can no longer be canceled, an eligible return may be requested after delivery.
13. REFUNDS FOR CANCELED ORDERS
If a paid order is successfully canceled, the refund will be initiated to the original payment method within 5 business days after approval.
14. CONTACT US
Kylie Braids & Beauty
Website: https://KylieBraidsBeauty.com
Email: info@KylieBraidsBeauty.com
Phone: 【--】
Business Address: 1023 COLLEGE DR TEXARKANA, TX 75503
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays